ev33's Privacy Policy

ev33 collects the information necessary to provide safe and proper service to its users. The types of information we collect are described in detail below:

1.1 Registration Information

When you create an account on ev33, we collect the following information:

• Full name (in Bengali or English)
• Date of birth — for age verification (only users aged 21 or above may open an account)
• Email address
• Mobile number
• National ID card or passport details (for identity and address verification)

1.2 Financial Information

To process transactions, we may collect the following financial information:

• bKash, Nagad, or Rocket account number
• Deposit and withdrawal history
• Transaction amount and time

1.3 Technical Information

The following information may be collected automatically while you use the site:

• IP address and device type
• Browser type and version
• Operating system
• Page views, session duration, and navigation patterns
• Information collected through cookies and similar technologies

ev33 uses collected information for specific and limited purposes. We never use your personal information unnecessarily. The main purposes are listed below:

2.1 Account Management and Verification

Your information is used to properly manage your account, verify your identity, and confirm your age. This is essential for fraud prevention and platform security.

2.2 Processing Financial Transactions

Relevant financial information is used to process deposits and withdrawals via bKash, Nagad, and Rocket. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳800.

2.3 Providing Customer Support

Our 24/7 live chat support team may view your account information to resolve your issues quickly. This is for support purposes only.

2.4 Ensuring Responsible Gaming

By monitoring user behavior, we use data to identify unusual betting patterns and implement responsible gaming policies.

2.5 Platform Improvement and Personalization

Data may be used analytically to improve the overall user experience, recommend new games and features, and offer relevant bonuses.

2.6 Legal and Regulatory Obligations

Information may be used to comply with applicable laws, respond to legitimate requests from tax authorities or regulatory bodies, and prevent fraud and money laundering.

ev33 does not sell or rent your personal information for commercial purposes. However, information may be shared in a limited way in specific circumstances:

3.1 Payment Service Providers

The minimum information necessary to process transactions is shared with payment gateway providers such as bKash, Nagad, and Rocket. These third-party providers are governed by their own privacy policies.

3.2 Game Software Providers

Our game provider partners, including Pragmatic Play, Spribe, JILI, and PG Soft, may view gameplay history and results, but they do not receive your financial or personal identity information.

3.3 Legal Obligations

ev33 may be required to provide necessary information to fulfill court orders, legitimate requests from law enforcement agencies, or the requirements of applicable law.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of ev33's business, user information may be transferred, but the new owner will be bound to comply with this same privacy policy.

ev33 employs industry-standard technical and organizational measures to protect your information.

4.1 Encryption Technology

All data transfers are secured through SSL (Secure Sockets Layer) encryption. The HTTPS protocol is mandatorily used on the website, preventing third parties from intercepting your information.

4.2 Data Retention Period

Information is retained for as long as your account is active and for as long as necessary afterward to meet legal obligations. Financial transaction records are generally retained for an extended period.

4.3 Access Control

Only authorized personnel have access to your information, and they are bound by strict confidentiality agreements. System security is ensured through regular security audits.

4.4 Password Security

ev33 will never ask for your password, PIN, or OTP — by email, live chat, or any other means. If anyone asks for this information, it may be a fraud attempt; notify support immediately.

Cookies and similar technologies are used on the ev33 website. Cookies are small text files stored in your browser that improve the site's functionality.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, remembering language preferences, and ensuring security. Without them, the site will not function properly.

5.2 Analytical Cookies

Anonymous analytical data is collected to understand how users are using the site. This information is used to improve the quality of the service.

5.3 Cookie Management

You can delete or block cookies through your browser settings. However, disabling essential cookies may cause some features of the site to stop working.

ev33 is committed to giving users control over their personal information. You have the following rights:

6.1 Right to Access Information

You may request at any time to see what information we hold about you. Contact the support team and the information will be provided in a timely manner.

6.2 Right to Correct Information

If your account contains incorrect or incomplete information, you may request a correction. The necessary corrections will be made after identity verification.

6.3 Right to Delete Your Account

You may request the deletion of your account and associated personal information. However, some information may need to be retained for a specific period due to legal or regulatory obligations.

6.4 Data Portability

Upon your request, we can provide your information in a common format so that you can use it elsewhere.

6.5 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages from ev33, notify the support team or use the unsubscribe link in any email.

ev33 services are for users aged 21 and above only. We strictly follow a policy of preventing minors from gaming.

At registration we collect your date of birth and, where necessary, confirm your age through ID verification. If any account is found to belong to a person under 21, it will be closed immediately and related transactions may be cancelled.

We never knowingly collect information from minors. If you believe a minor is using this platform, please notify our support team.

ev33's servers and technology infrastructure may be located in various countries. When transferring data outside Bangladesh, we ensure that the receiving party maintains appropriate data protection standards. All data transfers are completed through encrypted channels.

ev33 may update this privacy policy when necessary. For significant changes, we will send a notice to your registered email address or clearly announce it on the site.

Continuing to use the site after a change is made will be considered your agreement to the new policy. We therefore recommend reviewing this page regularly. Check the "Last Updated" date at the top of the page to confirm you are reading the latest version.

This privacy policy has been prepared in accordance with applicable data protection and digital security laws of Bangladesh. Any disputes relating to this policy will be resolved in the competent courts of Bangladesh.

If any disagreement arises between a user and ev33 regarding the interpretation of this policy, an attempt will first be made to resolve it through discussion.